COMPANY INFO

2700 POST OAK BLVD, TX 77056

Opening Hours:
Mon to Fri 9am – 5:00 pm
Online: 7 days a week

PRODUCTS ORDER

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Order Status

CUSTOMER SERVICE

Get your answers to our most frequently asked questions. Customer support is one click here.

Phone: 844.244.4530

Quick Support

Answers to our most frequently asked questions. if you need additional help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS

  • Complimentary ground shipping within 1 to 7 business days
  • In-store collection available within 1 to 7 business days
  • Next-day and Express delivery options also available
  • Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
  • See the delivery FAQs for details on shipping methods, costs and delivery times

PAYMENT METHODS

Fanbasetown accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, Visa, Apple Pay and Google Pay. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.
    Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.